Follow-up Score
metricsA 0–100 per-rep metric: on-time follow-up completions divided by assigned follow-ups × 100.
In practice
The Follow-up Score tells a manager how disciplined a rep is with their cadence. A rep who completes all assigned follow-ups on time holds at 100. Missing a follow-up drops the score proportionally. Rescheduling with a reason code doesn't penalise; silent misses do. Managers see the Follow-up Score on the Rep Performance card, alongside ₹ recovered and Grade A contact time.
- 1.
Rep assigned 20 follow-ups this week, completes 18 on time → Follow-up Score 90.
- 2.
Consistently 100 → rep is trusted to run autonomously.
→Check it yourself
How to tell where you actually stand.
Follow-through is easier to measure than it looks, and rarely measured.
- 01Take last month's leads and count how many received the number of touches your process assumes.
- 02Split the result by rep.
- 03The spread between the highest and lowest is capacity you already pay for and do not get.
See also
How Leadkaun uses this
Sales Rep TrackingReady when you are
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Leadkaun turns follow-up score from a definition into something your reps see every morning. Setup the same day, no card.
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