Sales Rep Tracking
Behaviour. Not activity.
₹ recovered. Not calls made.
Calls-per-day rewards noise. Leadkaun measures whether a rep acted on the leads scoring put in front of them, response time on Grade A, ₹ recovered, follow-ups kept. Visibility for managers, autonomy for reps.
Nikhil Verma
Rep · this week
₹2.1L
₹ recovered · this week
4.2 h
Grade A response time
88
Follow-up score
74%
Queue adoption
Illustrative. Every metric is an outcome, not a count of calls or minutes.
01The live product
Open Rep Tracking and read the floor.
This is the actual manager view. Per-rep outcomes side by side, with the ability to drill into any single number over any window.
Rep Tracking3Sales Rep Tracking
Per-rep ₹ recovered, Grade A response time, follow-up completion.
₹ Recovered
Grade A Response Time
Follow-up Completion
Recommendation Adoption
Top performer
Aditya Rane
₹64,00,000 recovered · 87% follow-ups closed
52
rep score
Rep Performance Overview
| Rep | ₹ Recovered | Grade A response time | Follow-up completion | Rep score |
|---|---|---|---|---|
ARAditya RaneTop | ₹64,00,000 | 0h 9m | 87% | 52 Why |
MSMeera Shah | ₹51,00,000 | 0h 14m | 76% | 46 Why |
KBKaran Bedi | ₹33,00,000 | 0h 26m | 68% | 41 Why |
DPDivya Pillai | ₹21,00,000 | 0h 41m | 56% | 34 Why |
This measures whether the recommendation was followed, not whether it worked. The two are different questions.
Quick answer
How does Leadkaun track sales rep performance without micromanaging?
It scores outcomes, not activity, ₹ recovered, Grade A response time, follow-up completion, queue adoption. Crucially, it measures whether a rep acted on the leads the scoring put at the top of their queue, that they were followed, not whether each deal closed. Reps see only their own numbers; managers see the rollup.
02The metrics
Six numbers. Every one an outcome.
Not one of them counts calls or minutes. Each answers a question a sales manager actually has, and each comes with a target you can hold a conversation against.
Grade A response time
Average hours from Grade A arrival to first meaningful contact
₹ recovered per week
Weekly value recovered from the stale-lead pool
Follow-up score (0–100)
On-time completions ÷ assigned × 100
Intent signals logged
Calls + WA replies + meetings logged per week
Queue adoption %
% of calls that came from top-20 of Priority Queue
Source mix
Distribution of recovered ₹ across lead sources
03What we actually measure
Did the rep work the lead we put at the top?
That is the honest question, and the one we answer. We track whether the rep acted on the recommendation, called the Grade A, kept the follow-up, not whether the deal closed. Outcomes depend on price, timing and luck; following the queue is the part a rep controls, so that is what we hold them to.
We measure
Was the top-of-queue lead actually contacted, and on time?
We don't claim
Whether that recommendation was “right” or how the deal ended.
Following the queue is coachable. The outcome of a single deal isn't. We only report the part the rep owns.
04Read it right
A low number is a question, not a verdict.
Slow Grade A response
Are push alerts even set up for that rep?
Low ₹ recovered
Is it the rep, or the source quality they were handed?
Weak follow-up score
Is the cadence too tight for their industry's cycle?
Most “performance issues” are process issues in disguise. The tool is built to surface the difference, not to hand a manager a stick.
05In their words
Every manager can count calls. Almost none can see the leak.
Before
Forty portal enquiries a day, and the one we called first was whoever had messaged most recently.
“We were never short of leads. We were short of an order to work them in. The first morning the queue told us to call a site visit from nine days ago before any of the fresh ones, and that settled an argument we had been having for two years.”
Mandar Deshpande
Director of Sales, Vaastavik Realty
Pune · Real estate
06FAQ
Tracking questions.
07Works with
Tracking reads the floor. Here's what it reads from.
Product mechanics, published in full at /methodology
Followed
Measures action taken, not outcome claimed
Per rep
Outcome metrics, never activity counts
Own view
Reps see their own numbers only
Flat ₹
Priced per account, not per seat
08 · Ready when you are
See your floor by outcome, not effort.
Import your leads and assign your reps. Within a week you can see who's working the queue and where the real bottleneck is.
Free ₹0 · no card · same-day setup