Use case · Healthcare
Patient relationships
without losing the thread.
Diagnostic chains, clinic groups and health-package teams run on relationships and repeat visits. Leadkaun grades every enquiry, resurfaces the patients due back, and reports referral attribution, DND-aware and audit-exportable.
Caller queue · today
DND-awareBooking-ready patients and repeat-visit-due ones on top; DND-flagged numbers never enter the queue.
Package / test value
₹500 – ₹5L
Enquiry-to-visit
Same-day – 90 days
Where leads come from
Ads · referrals · walk-ins
01The platform, live
This is the actual caller console.
Not a video, the real product. Work a graded queue, log a WhatsApp confirmation, and watch repeat-visit-due patients surface with the ₹ at risk, DND numbers kept out.
Priority Queue3Priority Queue
Quick stats
| Lead | Value | Grade | Open | ||||
|---|---|---|---|---|---|---|---|
PS Priya SharmaNext Sunrise Realty | Asked for pricing on WhatsApp | ₹42L | A | Call now | Website form | 4m ago | |
DV Deepak Verma Jaipur Granites | Asked about bulk pricing | ₹19L | A | Call now | IndiaMART | 6m ago | |
RM Rahul Mehta Apex Capital | Replied, wants a walkthrough | ₹28L | A | Call now | Google Ads | 22m ago | |
GS Gaurav Sethi Surat Diamonds | Negotiating payment terms | ₹56L | A | Call now | Referral | 30m ago | |
LR Lakshmi Rao Vizag Seafoods | Wants a sample shipment | ₹13.5L | A | Call now | Trade fair | 52m ago | |
RB Ritu Bansal Ludhiana Knitwear | Replied within the hour | ₹5.4L | B | Follow up today | IndiaMART | 18m ago | |
VD Vikram Desai Deccan Motors | Booked a site visit | ₹15L | B | Follow up today | Website form | 1h ago | |
RI Rohit Iyer Nashik Agro | Went quiet after the first reply | ₹22L | A | Call now | Referral | 31d ago | |
KM Kavita Menon Trivandrum Homes | Site visit booked, no follow-up | ₹17L | A | Call now | Website form | 24d ago | |
SJ Sameer Joshi Indore Plastics | Asked for a revised quote | ₹11L | B | Follow up today | Google Ads | 19d ago | |
FS Farah Sheikh Hyderabad Tutors | Two replies, then silence | ₹8L | B | Follow up today | Facebook Ads | 16d ago | |
SP Suresh Pillai Coimbatore Pumps | Comparing two vendors | ₹31L | B | Follow up today | Referral | 1h ago |
Showing 1–12 of 24 leads
Quick answer
How does Leadkaun help healthcare and diagnostic sales teams in India?
It grades every patient enquiry A–F, ranks a tele-caller's Priority Queue by grade and appointment urgency, and resurfaces return patients due for a repeat visit with the ₹ at risk. Referring doctors are tracked for a per-doctor monthly report, and the queue is DND-aware and audit-exportable. It runs alongside your HIS, not instead of it.
02Why patient revenue leaks
Three patterns we see in every chain.
Corporate tie-up leads get lost.
An HR team sends 200 employee numbers for an annual health check, and it lands as one undifferentiated block. Reps can't tell the booking-ready employee from routine paperwork, so a large share go cold before anyone calls back in the first day. Each is a booked package plus the repeat diagnostics that follow, and a tie-up that converts poorly rarely gets renewed.
Return patients vanish between visits.
A patient who bought a basic panel last month may be due an advanced one now, but nobody remembers to reach out. That ₹3k–₹30k of lifetime value walks to whichever chain calls first. In diagnostics and health-package sales the repeat visit is the business, and it's the touch most often dropped.
Doctor referral attribution is guesswork.
Referring doctors expect a monthly report showing how their referrals converted, and pulling it from three disconnected tools eats a day every month. When the numbers are fuzzy, the referral relationship, the channel that feeds the whole practice, quietly cools. A doctor who feels uncounted refers elsewhere.
03The repeat visit is the business
Last month's patient is this month's upsell.
A basic-panel patient may be due an advanced one now, and that ₹3k–₹30k of lifetime value walks to whoever calls first. Patient records double as lead records with repeat-visit continuity, so the due-for-upsell patient surfaces in the queue instead of being forgotten between visits.
Ravi Kumar · patient record
Brepeat6 weeks ago
Due now · due for upsell
Last month's patient resurfaces as due-for-upsell, with +₹3.5k of repeat value attached, instead of disappearing.
04The whole platform, for healthcare
Eight modules. Every one tuned to patient acquisition and repeat visits.
Leadkaun isn't a lighter CRM, it's the lead-intelligence layer on top of your HIS, DND-aware and audit-exportable. Here's what each part does for a chain.
Lead Scoring
Every enquiry, portal, ad, walk-in or WhatsApp, graded A–F, so a booking-ready patient never queues behind a price-checker.
See how it worksPriority Queue
Each tele-caller works a queue ordered by grade and appointment urgency, and DND-flagged leads drop out of it automatically.
See how it worksWhatsApp Tracking
Appointment confirmations and report-delivery messages go out in 3 taps and log back to the patient thread, so history stays in one place.
See how it worksMissed Opportunity Engine
Unbooked follow-ups and repeat-visit-due patients resurface with the ₹ at risk, so lifetime value doesn't quietly walk to another chain.
See how it worksMorning Brief
Lists the day's queue, the reminders due, and the enquiries about to go cold, before the first call of the day.
See how it worksIntake Intelligence
Triage a 200-employee corporate block or an ad-lead dump, dedupe, validate numbers, before callers burn a morning on it.
See how it worksScore Evolution
An append-only, timestamped trail of every touch and grade change, DND-aware and audit-exportable for the compliance record.
See how it worksRep Tracking
Per-caller ₹ booked, response time, reminders kept, referral conversions, outcomes, not dial-counts.
See how it works05Referrals, counted
A referring doctor who feels uncounted refers elsewhere.
Referring doctors are captured as a source on each patient, so the per-doctor monthly report generates from real attribution instead of a day of spreadsheet stitching. The channel that feeds the whole practice is backed by numbers, not guesswork.
Dr. Mehta · March referrals
24
Referred
15
Booked
₹1.4L
Revenue
06One score, tuned per line
A walk-in blood test and a dental plan aren't the same patient.
Whatever mix you run, the account-level ICP keeps grades consistent, while the signals that matter, urgency, repeat potential, treatment acceptance, change by line.
Diagnostics / Labs
Speed and repeat-visit potential drive it. Panel-due patients are the recurring win.
Clinic / OPD
Appointment urgency and specialty fit decide the booking.
Health packages
Preventive and corporate-check volume. Tie-up conversion sets renewal.
Dental / Specialty
High-ticket, plan-based. Treatment acceptance signals a serious patient.
Corporate tie-ups
Bulk enquiries, few booking-ready. Triage surfaces the ones to call today.
07From enquiry to repeat visit
See the funnel narrow, and where bookings leak.
Every enquiry is graded, so you can watch the cohort move from enquiry to visit to repeat, and see which grade band is falling out between contacted and booked.
Patient funnel · illustrative
Lead grades
77 leads
Grade A and B are the bookings to protect. The Missed Opportunity Engine flags repeat-visit-due patients before they lapse.
08What a cold enquiry costs
Put a rupee figure on the bookings you're missing.
Assumes ~15% of those cold-but-serious leads would have converted. Illustrative estimate to size the leak, not a promise of recovered revenue.
See this on your own leads
Leadkaun grades your real leads A to F the same day and prices what is going cold. Free forever on 1 user and 100 active leads.
Industry benchmark
~24% a year,
onto portals & WhatsApp.
India's digital-health segment is compounding at roughly 24% a year, pushing more appointment, diagnostic and procedure enquiries onto portals and WhatsApp.
Source · IBEFHealth decisions are urgent and comparison-driven, a patient rarely waits on one clinic. The diagnostics and clinic teams that respond fast and chase unbooked enquiries convert far more of them than those relying on the patient to call back.
Respond fast
Urgent, comparison-led decisions
Repeat visit
Where the real LTV lives
DND-aware
Compliant tele-calling by default
Leadkaun grades, ranks, and resurfaces the patients due back, with the compliance trail Indian healthcare expects, alongside your HIS, not instead of it.
09In their words
The patient didn't churn. We just never called them back for the next test.
Before
Forty portal enquiries a day, and the one we called first was whoever had messaged most recently.
“We were never short of leads. We were short of an order to work them in. The first morning the queue told us to call a site visit from nine days ago before any of the fresh ones, and that settled an argument we had been having for two years.”
Mandar Deshpande
Director of Sales, Vaastavik Realty
Pune · Real estate
10FAQ
Healthcare sales questions.
11Healthcare by city
Localised pages for top healthcare markets.
City-level guides with local patient demand, package bands, and the referral and ad channels that convert in each market.
12Pricing
Flat per account, not per tele-caller.
Add the whole calling floor and every centre without the bill climbing seat by seat. Priced by team size and active-lead volume, free forever tier, no card, ~17% off on annual.
Starter
₹2,999/month
Up to 10 users · 5,000 leads
Adds the Missed Opportunity Engine — the ₹ going cold, priced.
Start StarterGrowth
₹7,999/month
Up to 30 users · 25,000 leads
Adds rep tracking, AI Learning and advanced analytics.
Start GrowthEnterprise, more than 75 users
Unlimited users, workspaces and leads on dedicated infrastructure, with SSO, private cloud and a success manager.
Ready when you are
Book more patients, keep the ones you have.
Import your enquiries and patient list. Leadkaun grades every one, ranks the caller's day DND-aware, and resurfaces the patients due back, the same day you start.
Free ₹0 · no card · same-day setup · runs alongside your HIS