Q&A

What's a good lead response time for Indian B2B?

TL;DR

Depends on industry and grade. For Grade A: real estate under an hour, EdTech 2 hr, BFSI 4 hr, B2B SaaS 6 hr, manufacturing 24 hr. Leads contacted within the hour are far more likely to qualify than those chased a day later (HBR).

01The full answer

Here's the detail.

Lead response time is the single highest-leverage variable in Indian B2B sales. The shorter the response window, the larger the multiplier on conversion — often exponential, not linear. Most Indian SMBs sit at 4–24 hours for Grade A; benchmark targets are under an hour to 6 hours. The fix is three behaviours: instant alert on new Grade A, auto-re-ranking Priority Queue, Morning Brief at 8:30 AM IST. These three close most of the gap within two weeks.

02See it in the product

Where this lives in Leadkaun.

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Every lead graded A–F, a live Priority Queue per rep, and the ₹ at risk surfaced in real rupees — set up the same day.

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